Tampa Auto Repair

Listen to my concerns. Understanding. Willie my service tech he explained everything in a clear manner. Willie is very knowable, careing. I am very pleased with the service I received.

I left my car for an oil change and went around the corner for breakfast. I was told I would be called if anything additional was needed. I came back 45 min later only to find that the oil change had not even been started and they were waiting for me to return to approve additional repairs. The inspection was thorough but feel my time was wasted.

Where to begin - I first went to Honest-1 Autocare when they first opened. It was close to our house and they provided a shuttle service. My first experience was just okay. When they opened they had a completely different front staff. My husband's car was serviced fine but, the customer service was lacking from everyone except George, the owner. I took a chance and took my car back for an oil change and to get an estimate for a 30K service check-up. Even though I wasn't thrilled with my first customer service experience, I decided to give it another try because I had had the opportunity to talk with George during my initial visit and I liked him enough to give his shop another try. To my pleasant surprise the entire front staff had been replaced. Since they opened in July we have brought our cars there about 6 times. I read through all of the reviews and was surprised to see negative reviews and that people felt they were getting ripped off. I also looked to see if it was around the time when they had first opened which would've explained the negative reviews. First and foremost, they stand behind their work. They are personable and knowledgeable. If there's an issue after your car has been fixed you can bring it back and get your questions answered or car adjusted if there's a problem. If you just complain without giving them the opportunity to fix it than it's a lose-lose situation for both the business and the customer. On 2 separate occasions 2 other customers had thought that they had had work done on their cars prior to bringing it to Honest-1. When Willie showed them the parts from their cars and explained to them there's no way the work could've been done because of various reasons he told them to call those other shops back and ask what they did because the parts would have been newer and in better condition and they wouldn't be having the problems that they were currently having with their cars. He didn't try to sell them additional services, he was more concerned that these customers had thought they had work done on their cars when they there was no evidence that they had. When Honest-1 has replaced parts in our cars they have brought me into the maintenance bay to show me and have even asked me if I want the parts. How more honest can a company get than that? I have had personal interactions with all of them - George, Willie and Gabby. They are great. The shuttle service is convenient and fabulous. The waiting area is clean and inviting. If I had to bring my kids while my car was getting serviced they wouldn't want to leave because there are a number of things to keep both kids and adults busy. Additionally they provide a variety of snacks and beverages, including healthy options so you will not go hungry. We stayed with our last mechanic for 10 years and left only because we relocated out of state. We have found our "go to" auto repair shop here in Tampa. Simply put, they're AWESOME.

Came in for a n oil change. The mechanics found problems with the brakes. I will be back on Thursday.

Excellent service good price

I can say that honest1 auto care did a perfect job on my truck they have a great waiting room and are very professional staff Willie fiixed a problem on my truck no one else fix I will be back for all Auot repair needs.

Excellent customer service and very covenient. Only issue I have is that when I called (earlier) to ask the cost of replacing the blower motor, I was told to bring it in for free estimate because they had to see it. When I did bring it in there was a $56 fee for diagnosis

Excellent and friendly service. Great work and staff is awesome

Great experience. Couldn't have been more impressed with the prompt service, communication and workmanship. Their prices are fair and diagnosis of the problems were spot on. Impressive follow up call gives the owners phone number if there are any complaints. While I hope to not need them soon, I will definitely use them again.

The service here was outstanding and the staff is very friendly. My Mother told me how wonderful it was here and she was right. I will tell everyone I know to come here for sure. I love how they show you what needs to be done and explain why. They all deserve customer service awards.