Valves started making noise shortly after they changed my oil. Took the vehicle to a mechanic who advised the wrong oil filter was used(too small). They used the oil filter for a 4.6 liter engine and mine is a 5.4. He changed the oil and used the correct filter and noise went away. When I called to advise them of their mistake the manager simply stated they used the correct oil filter and would not own up to their mistake. I will not be taking any of my vehicles to this establishment in the future.. That may be true but that was not the filter your employee used. I wish I had the oil filter you placed on the vehicle but it was discarded. If I thought the cause was the oil filter not being the correct size obviously I would have brought it back in to you guys.
Hello David, Thank you for your feed back. Here at Honest-1 we strive to provide excellent customer service and quality work. You mentioned it was the wrong filter per the mechanic. Unfortunately, we here at Honest-1 cannot go by what another shop says. If you were to come back to our shop we would have loved to check and what the concern and cause was. We called and confirmed with the vendor and the oil filter T500SP does fit your vehicle to specifications. We would love to have you back. Thanks for your feedback.
- Honest-1 Auto Care Carrollwood