They were not so honest after all. I was a local and loyal customer there because the customer service is excellent. But, l always knew l was getting overcharged for a semi synthetic oil change. Everytime l went, the price was different and they did the same. I never said anything because overall, they were nice and the waiting area is very comfortable when you have kids. But the last time l was there, l paid over $80.00 for an oil change. I thought it was just me, but l read all these reviews from people who felt the same. I do have the means to pay, but when you take advantage of a regular oil change service, then you have to consider if that is the right place for you. I felt so bad when l left that l have to call my spouse and tell how l felt. I recommended some of my friends that also felt they were overcharged. I am not coming back.
Thank You JM C for taking the time to leave us your feedback and kind words. We strive to provide excellent customer service with every customer. At Honest-1 Auto Care of Carrollwood our lobby is designed to make waiting for your vehicle a comfortable experience for the whole family. We are a bit confused! You mentioned that you paid $80 for a semi synthetic oil change. Our oil change price for semi synthetic starts at $29.99. Unless you purchased any other service, there would be no way your oil change price would be that much. Or unless you got a Full Synthetic oil change then that could be possible cause the price on that starts at $69.99. As for all the reviews you read that have the same issue. We only had one and that was due the customer requesting full synthetic and the vehicle taking 7 Qts. Unfortunately, I believe this is a case of misunderstanding the oil change differences. As for the price increase, well once or twice a year when the expense for and oil change goes up so does the cost. Again, we thank you for the review and we would love to keep you as a loyal customer.
- Honest-1 Auto Care Carrollwood